These testimonials were originally published on our old Website. The testimonials have been gathered from the years we have been in business.
Hi Pete, I just wanted to say ‘thank you’ for the time you spent with me a few weekends ago when I came into your store looking for a new mattress. I had planned two other stops at specialty mattress stores, but didn’t need to look any further. Both you and your daughter were helpful, patient, and I was able to get the mattress I wanted at the pricepoint I needed to stay within. And, the best part, I love my new Sealy Reflexion mattress! Why did I wait so long. Thanks again, Pete. — Ruth, Philadelphia, PA You are a treasure. Thanks — Al, Fresno CA Pete, I meant to write sooner. The Laguna Beach arrived promptly and I love it. Thanks for all your help. — Janet, West Orange, N.J. Hi Mr. Cancelli, I have spent the last hour reading questions on your website. You sure are an expert! — Kerry, Des Allemands, LA Hello Peter,I just spoke to Lygia at the store. What a pleasant experience. Lygia gave me a lot of info on the phone, and assured you delivered to my area in Pennsylvania. I will be visiting your showroom soon. — Kev, Parkesburg, Pa. 19365 HI Pete, I just found your site an hour ago and am in love with it. Thanks so much for a great, informative site. –Laura, Elizabeth City, NC I just found your site and am impressed with your knowledge. We have been shopping for mattresses, but have not found many helpful knowledgeable salespeople. –Angela, Whitefish Bay, Wi Hi Peter. I’ve already decided that you are my likely retailer…I enjoy the tone of your website, the up front pricing, and your obvious care for consumer education. — Phil, Hoboken, NJ Hi, your website is great. We cannot find anyone knowledgeable in our area. — Bootsie, Panhandle, Florida Pete, After seeing the Laguna Beach Reflexion mattress at Macy’s I am so happy we found your website while investigating latex mattresses and decided to drive down to your store and see the Solana Beach. It is a wonderful mattress and we tried out many different types after being tortured on our world-class BeautyRest mattress for six years. What a delight not to sink into that bed and wake up with pains everywhere. Thank you for all of the time you spent with us making sure we purchased the right latex mattress. Your website is terrific and please keep up the good work for us consumers. Your prices don’t come close to Macy’s. You are an honest salesman with the customer’s interest in mind. Thank you–I am a happy camper with the latex. — Diane, NJ Just wanted to extend a great big ‘Thank You’. I got my Kirby E/T King for $1979 after showing your K prices. The store matched it and I left a happy camper. I felt I had come forewarned and forearmed. Just wish I lived near you so I could have given you my business. You’re very much appreciated. — OKC, OK Hello, With all the intentional confusion perpetrated on us by various mattress dealers your column is a godsend. Thanks! — Lminor7, Elmhurst, NY Your website is very helpful. Thank you. — Linda, Shelton, WA Dear Peter, I wanted you to know that I ordered the S&F Edgefield classic mattress from your daughter, Leah, yesterday afternoon. I have told 2 friends about you, your website and the patient advice you offer on all aspects of mattress shopping, making this much easier than going it on your own. thank you so much for your help in the “mattress maze”! I’m looking forward to the mattress’ arrival soon and will let you know how it works out. — sala8852, new york, ny Peter, Thank you so much for the valuable information on this site. We purchased a Newport Beach Reflection latex bed 2 weeks ago and what can I say? You were right! This is absolutely the most comfortable bed for both of us, (we’ve tried them all) and we sleep through the night like hibernating bears. You really don’t realize how much a true “good night’s sleep” means until you get one. Much more alert at work, etc. Thank you once again. Now my folks want one.. — Mike, Sacramento Sure TheMattressExpert has good prices, but how about the service if something goes wrong? I am happy to say that the service has been excellent. I bought a mattress and after delivery noticed a small tear in the cover. I was able to exchange it for a new one. TheMattressExpert is highly recommended. — Denis, New York City Wow, what a fantastic website! — brittany, NY,NY Peter, Between your web-site and your response to my email, you’ve won my praise and my business. I stopped in on Friday and bought the Sealy Venice in the Queen—I had been looking at the top of the line latex S&F at Macy’s and the Nature’s Rest at Sleepy’s. You won out over Sleepy’s, Mattress Giant, Strawbridges and Macy’s. Your no-pressure sales really helped. Thank you again, Pete! — Rachel, Collingswood, NJ Pete, I wanted to thank you for all the advice and help you provided me while shopping for beds over the past few weeks. I very much appreciate your focus on customer service and satisfaction, and will give you my future business and continue to recommend you to my friends and colleagues. — Dave, Annapolis, MD Peter, Thanks for answering my question. I ended up returning to your store on Monday and spent quite a bit of time lying on the 2 beds. Lygia was a great help and a pleasure to deal with. In the end I chose the Venice – I agree they feel similar but something I can’t quantify made me lean towards the Venice. Thanks again for your help, dealing through you and your store was a pleasure and I’m looking forward to getting my new mattress. — Bob C., New York, NY I have spent weeks searching for the right mattress. I visited ALL the stores. I tested hundreds of mattresses until I came across the Sealy’s Latex Reflexion line. I was sold! I came home and wanted to investigate the latex world (since I never give up in my quest for buying the correct product!) and I hadn’t initially considered latex. I found your website. You are terrific! You are so knowledgeable and KIND! I wish I had found your website sooner. It would have saved me a lot of time and frustration. I feel confident that my new laguna was the right choice. It’s a lot easier buying a car!!! You provide a great service! Thanks! — Donna, New Jersey Hi Peter, Just wanted to let you know how pleased we are with our whole transaction with your store. We recently purchased a king newport beach set and it’s great. I can finally sleep on my side again, after a shoulder injury three years ago. I chose to order from you based on your response to my email questions and this very informative website. We decided to exchange the regular boxspring for a low profile and you delivered it in less than a week. Lygia was very nice to deal with too. And one more thing – I LOVE those latex pillows! — Terry, Fogelsville, PA Hello Peter: Thanks for answering as best you could my question I posed on the forum. It turns out that we finally found a company locally in the Mesa, AZ area that handles the Sealy Reflexion line: The Room Store. We tried both of the mattresses they had displayed: the Huntington Beach, and the Venice beach. While we were considering the Newport Beach, we decided to go with the Venice Beach. We called this past Saturday (May 7th), and were well taken care of by Lygia. Even with shipping costs (and the purchase of 2 Sealy Latex pillows), we still saved over $300. Thanks so much for the education on mattresses…and if anyone in the west or southwestern US has any doubts that it may be worth their while to purchase their mattress, let them know how much we saved! Thanks again…looking forward to the arrival of our mattress! — Tony Hi Peter, I just wanted to thank you for your advice. I have always slept on the hardest mattress I could find because I was always told “The harder the better”. I bought the Sealy Reflexion Newport Beach and once I got used to sleeping on something with some softness to it, my wife and I couldn’t be happier. It is so comfortable and my lower back pain is gone. I have told many people to read your website. You learn so much about which mattress to buy. Thanks again — Anonymous Great site and service, Peter. — Jimmy, Sarasota FL Hi Peter….just a comment…had to tell you that your advice column is the single greatest resource for mattress information I have found…thanks for your assistance in my search….(open a store in chicago when you get some free time…:) — Pat, Chicago I have to thank you for your reply in advising on a Kingsbridge (Knightsbridge) Classic as a compromise mattress for my wife and I. We both liked it in the store here in Albany, but under my wife’s urging we tried again with the Reflexion, this time the Venice Beach at the suggestion of Lygia from your store. It felt right, we bought it and are both sleeping well. I called Lygia back and bought a Sealy latex pillow. Its great; I highly recommend it to any of your readers. Thanks to both you and your outstanding staff. — Gus, Albany, NY This is late but I would like to thank you for all the information you share so I could make a good decision purchasing mattress for my family. We are extremely happy with the Kexby and the boys like the Cocobay. Your daughter Leah was wonderful to deal with and I was one of those customers who made numerous calls to ask questions. She always had time to answer my questions. I wish you well in your business and life. — Karen B. Peter, Just wanted to let you know your Mattresses are a big success in St Barts. Our first guests raved about them. Said they were going home and try and duplicate the bed at Azu. The rental real estate agents who see them are also impressed, I guess it is not that common even in St Barts to have luxury rental mattresses. Thank you for all your help. People keep pulling up the mattress covers to see what brand of mattress it is. I’ve put your website in our customer information sheet so you may be getting some business. All the best — Mary Ann Peter, this site is not only a sleep-saver, it is truly a life-saver as well. — Ann, Chicago, IL Hi Peter, I am really impressed with our new Sealy Waikiki Latex mattress. Its a little warmer than I expected- I sleep hot anyway- but NO MORE BACK PAIN!!! On our old bed the pain would drive me out of the bed in the morning. Now I can sleep late plus get quality sleep that I have not had in years. The delivery guys were very polite and professional. I respect your work on this forum and it was a pleasure doing business with you. — Eric, North Attleboro, MA Hi Peter. Your advice is excellent! Thank you. You helped us choose the perfect mattress – the Stearns & Foster Kensington. I needed a firm mattress but my husband needed something soft. The Kensington provides the perfect balance, just as you said. We both love this bed. My husband says we have the best bed in the world – thanks to you. — Audrey Great site! By far the most informative mattress site I seen. Great site! By far the most informative mattress site I seen. — Anonymous This is the most mattress info I have been able to find. Thanks! — Anonymous, Campbellsburg,KY Hi Pete! I feel like I know you because I’ve been spending hours on the computer reading all the letters to you and your responses. I have learned so much and I am getting a really good feel for what kind of king size mattress set my husband and I should purchase. — Vanessa, Canton, MI Hi, Pete – just want to let you know that I called your company and placed my order for the Stearns & Foster “Colton” model last evening. I spoke with your daughter, Leah, and she was very helpful. I want to thank you for your advice. My husband and I are very much looking forward to our new mattress! Thanks! — Sue, Delaware County, PA Hi Peter, It was a pleasure meeting you Sunday. It was great to visit your store and to experience the no pressure sale for once. As you know, we ordered the Latex Waikiki and also 2 other Sealy sets for the kids. We were a little scared of the latex idea at first, but your explanation and professionalism put our doubts to rest quickly. We look forward to the delivery of our 3 new sets this weekend. Again, it was a pleasure meeting you. — kev, parkesburg, pa Hi Pete, I’ve read all 3250 postings on this site and I marvel at your patience and knowledge. Doug, Arlington, WA Dear Peter, just a thank you. I’ll go and do my homework, then contact you. We appreciate it. George — George, New York, NY Hi Peter: I’ve spent the past few hours reading previous questions you’ve answered and becoming convinced that I can’t live without a Sealy Reflexion Mattress! The time and patience you put into answering questions like mine say a lot about what kind of person you are and how you do business. You, and the service you offer here, are appreciated! — Linda, Austin, TX Hi Peter, a couple of weeks ago I knew next to nothing about mattresses (heck, we were sleeping on a Serta for 8 years) but after doing some research on the internet I came across your column and couldn’t stop reading through all 300+ (now 400+) questions. After testing a number of mattresses it was time to hunt for the best bargain. We felt we won the lotto when we found a king-size set of S&F Queensbridge Anniv. Ed. still in wrappers on clearance for (get this) $547! If I hadn’t read your column we would have probably bought another Serta (im)perfect sleeper from Sam’s Club. Thank you so much for showing the difference in quality that S&F and Sealy make! — Emanuel, Tx I sent my earlier email too soon –I kept reading the questions and am very impressed with your knowledge, politeness and care towards people who write you. I am definitely going to go to your website and study mattresses more. Thanks for all the knowledge you pass along! — Cathy in Wilmington, DE hi peter. this site is a great resource — thanks for all of the information. I’m a much more informed consumer because of you. thanks! — lisa, durham, nc I recently purchased 3 mattress and box spring sets from Pete at Mattress Experts, including a Sealy latex Waikiki. I went to the store in NJ to pick everything out. Dealing with Pete was a great experience. We did have one issue with one of the pieces that was resolved very quickly and with no hassle whatsoever. I would recommend Mattress Experts to anyone reading here. I did lots of research before my purchase and am sure I found one of the best places to buy. — Kev, Parkesburg, PA Peter, What can I say other than, “D-mn, you know your stuff !” I purchased the Sealy Posturepedic with the cushion firm pad last Tuesday… I haven’t slept this well in years ! The firmness took a little getting used to for the first couple nights but, I don’t wake due to any kind of pressure point pain. Once I found the correct pillow (I have several) to complete the mattress…. perfect. My sincerest thanks for all your help. Sweet dreams from Iowa. — Gotta get some sleep, Des Moines, Iowa I just wanted to comment on my experience with Peter and his store. Consider yourselves lucky that there is a mattress expert who is honest and upfront about things, and won’t tell you “what you want to hear” to get your business. I went to the store in NJ, and was immediately greeted by Peter and his daughter. There was NO pressure from anyone to buy. They told me to “come back tomorrow”, “think about it”, “talk to your wife”…all the stuff that typical salesman NEVER say to you. Anyhow, I chose the Solana Beach bed, which has been super comfy. (And it is definitely 16 inches high!) Peter tells it like it is, and that’s hard to find in this industry. Thanks, Pete. — Dave, NC Hi Pete, Thank You! The Solana Beach arrived 2 days ago. I was finally able to clear customs with the documents you sent me – no hassle. I appreciated your help and great service and your dedication to saving me money. Also, for the first time in years, I woke up without sore hips/shoulders yesterday. I LOVE this bed! We’ll definitely go back to you for all our future mattress purchases. Good luck to you and thanks again. — Bethany, Ontario I’ve been reading your website as I have been looking for a mattress and had been doing a good deal of research. I only wish your store was in my area! (I’m in Tennessee). However, you do make me feel better about the choice I’ve made – a Sealy Posturepedic. Thanks for validating my choice. It will be delivered next week and I’m more excited about it than ever! I am feeling very much more comfortable with the one side “no flip” design concept that Sealy has gone to! Keep up the good work. It sounds as if you take a good bit of pride in your work and it comes through on your forum. — Helen, Germantown, TN What a valuable resource, thank you! — R.C., Washington, DC I’ve really appreciated your website. Thanks for the info. — Lisa, Portland, Oregon Hi Pete, We live in CA and I’ve spent the last 3 days reading your Q&A on the web. What a wealth of information you are!! The salesman at Sleep Train was pretty surprised at how much I knew about the beds and was taken aback when I told him NO way on the Simmons he was trying to push on us. I spoke to Lygia on Saturday about the Waikiki Reflexion we were going to buy here and I spoke to you twice on Sunday. I can tell you we need people like you here in CA! You are both so helpful and wonderful and no BS!! We ended up changing our minds on the Reflexion and got an Ultra Plush Eurotop Sealy Postur-pedic mainly due to being able to get it quickly (1 day vs. 4 wks.) and it was less expensive thanks to your prices and their policy of matching it and beating it by 5%. I don’t think we’ll be disappointed after talking to you and reading all you have to say about the SP’s and it felt GREAT in the store. We did order the Sealy Latex pillows from you and I look forward to getting those. I wish we could have got the bed from you too. If time wasn’t a factor, we surely would have!!! We have friends in PA and I’ll be recommending you to them when they buy their new bed and anyone else I know! — Robin, Gilroy, CA Peter, Thank you, you have come through again in a prompt and extremely helpful (and reassuring) way. I certainly do appreciate it. It’s nice to know I’m not all alone in this search for a good mattress, but have your expertise at my fingertips. Thank you, thank you, thank you, — CharChar Peter, you appear to offer a sincere and unbiased opinion that seems to elude so many other professionals in your industry. This is a quality that is truly appreciated and has led me to justify the hour and a half trip down to your showroom. — Dave, Matawan, NJ Hi Pete– You and your family might not seem remarkable if everyone else was so terrific, but perhaps we’d have a more wonderful world. Thanks for putting integrity in league with profit. — Kaye, Arlington, VA Hello Peter, Well, my husband and I made the trip to your store on Saturday and met your daughter. We tried the beds and we really like the Sealy Reflexions Waikiki. We would have ordered that day but we now must find the bed frame (we are limited on what to put in our room as the headboard cannot be any taller than 43″ due to the sloped ceilings). Anyway, just wanted to let you know that we will be out shopping for the bed frame this week and then will be calling you with an order. I am so happy that I found your website as I knew NOTHING about mattresses. Thanks in advance to you and your daughter! — Sincerely, Nancy and Bill Hi, Just wanted to thank you, Pete, and your daughter Leah for all your help. Purchased the Sealy Reflexion Venice Beach, and after a couple problems with the factory and the delivery guys, we finally have our new mattress. Leah and I probably spoke 6 times this past Saturday; she was great! After 2 night’s sleep, I can say it was worth the wait, the drive down, and the cost for those of you still considering!!…Thanks again, Pete and Leah, for your help, follow-up, and follow-through. — Amy, NJ Peter, My wife and I just wanted to take a moment to say thanks. We are very Happy with our Reflexion Manhattan Beach and those Latex Pillows. We sleep better and no longer ache. Your Information Website was extremely valuable in our search for finding what we wanted. In addition your Prices were great and Delivery service very effective. We wish you success and promise to recommend you to friends neighbors and Family. Thanks again — Jeffrey and Cara, Fairfield Connecticut. Hi Peter: This is a great site. The information you provide makes this process a lot more simple. Thanks for your help! — Dana, New York Hello Peter! Just wanted to let you know that we are 100% satisfied with our recent purchase of the Sealy Reflexion Waikiki King sized set that was delivered to us last Sunday. The latex pillows are also VERY comfortable! After sleeping on a waterbed for 16 years, it is so nice to get a good night’s sleep and not wake up with any back/neck pain. Your daughter was very helpful when we came to your store and there was no high pressure sales. I was worried that the mattress was not going to fit going up our stairs, but the delivery men were great and had it up there in no time. Thank you so much for this great website. We learned SO much! I would definitely recommend your store and the Sealy Reflexion mattress. Pure luxury! We are looking forward to sleeping in this weekend! — Nancy, Horsham, PA Hi Peter, I’ve asked questions before and you were very informative. My husband & I were finally able to get to your store yesterday and Leah was extremely helpful. We had been considering buying the S&F Knightsbridge but happened to try the Sealy reflexion and it opened a whole new comfortable world for us. Thank you, — Stacey, Bloomfield, NJ 2/08/04 Hi from CT!! What a wonderful Customer SERVICE!! — Bob, Greenwich, CT dear peter, happy new year! we got our bed, the S&F edgefield classic, just before christmas but didn’t get to sleep on it until mid-january since we were traveling! it’s just the right amount of firmness for me altho my husband had a harder time adjusting, having gotten used to sleeping on a much softer mattress. I’m sleeping so much better these days–can’t thank you enough for all your help & advice. — sala8852, new york, ny Peter, I found this site while recuperating from total hip replacement surgery. My first job after coming home, was to find a more comfortable mattress. You led us to the Sealy Reflexion. We found and purchased the Venice Beach model, and we are THRILLED. The MOST comfortable bed EVER! THANK YOU. — Jimmy D., Sarasota, FL I wrote on the 24th about purchasing the Waikiki mattress and having hip pain. We’ve had the mattress for 4 nights. My husband has neck problems and absolutely loves the mattress. — Jean, Deston, FL Thank you for educating me immensely about the manufacturing and sale of mattresses. I went shopping last week and found out how much mattress salespeople don’t know! — Kathy, New Orleans, LA Just wanted to thank you for your exceptional advise…my wife and I recently purchased a S&F “T” grade pillow top…we have never slept on a more comfortable mattress…the quality and comfort are exceptional…we are most happy to have followed your sage advise in reconsidering our original choices of a C&W and the Aireloom mattresses. Thanks again — cv, O.B., NY Hi Peter, I was doing some research on line and came across your website, and love your company policies. Even though I was let go by Sleep Country USA after 6 years in the company (and as a top salesman), it seemed “smoke and mirrors” advertising/marketing was more important to protect their incredibly high margins. Being a retired Army Officer (West Point class of 1977), I knew at some time my own ethics would eventually lead to a parting of the ways. Anyway, I want to congratulate you for putting together a company that I just had to believe there was a business model for. I was beginning to think that the specialty mattress business was overrun by owners/executives without a conscience. GREAT JOB. Best Regards — Vance Dear Pete, The Sealy “Crystal Creek” set is great; now I don’t want to get out of bed when the alarm goes off for work. Using the information you provided in your web-site to make my purchase, I feel I made a very good selection and got the best price available. Some good things to say about dealing with your company: Your web-site was one of the most informative ones on mattresses, as a matter of fact the only retail company that provided any useful, objective and fair pricing information online. On the phone and in e-mails: quick, helpful & honest answers received. Price, the best out there and no gimmicks attached (one company wanted $90 for a metal bed frame). The “big” retail companies in the area and department stores don’t even come close on any of the above. Some things you don’t need to do: Pay for advertising, you are wasting your money if you do. The customer referrals I’m sure you get from the great service you provide must give you more than enough advertising. As you now know, as soon as someone mentions they are shopping for a mattress, I will refer them directly to Mattress Experts. Thanks for making the experience of shopping for & purchasing a mattress set a painless one. –Mike Hi Pete, Just wanted to let you know that everything arrived ok with two sets of Stearns & Foster Casa Loma beds earlier this week. My daughter and I really love them and I’m only sorry I didn’t get new beds for each of us sooner! Thanks again for great information, great prices, and great service! –Lore This is not a question, it is a statement. At the risk of being accused of advertising, may I say that we just had a very positive experience buying a mattress set (S & F Ellastone king-size) from Peter’s Mattress Experts. Not only were his prices fair and he and his daughter helpful and informative, but we felt that they were very honest (no small thing when dealing with mattress companies.) His is a small company and we felt we were given personal treatment. Highly recommended. –Mogues, Wayne, PA To Peter, Lygia, Malinda, and the delivery crew, Thank you so much again for your advice on bedding and for a smooth transaction. Even though I never laid on the mattresses I bought from you (but instead tried similar ones at local stores) I am completely satisfied so far with the buying experience. Your advice was spot on regarding the Latex mattresses and your customer service has been great (even though the warehouse crew made a mistake with my order the first time). I’m very glad that you rectified it quickly. I will come back to you for any bedding purchases in the future! To anyone looking to buy bedding, In researching what other choices I had in addition to the local shops, I found Peter’s company on the internet. Do your research online and test-drive the mattresses you’re considering at local shops. Then decide on what you want (names of mattresses will probably be different so look for the construction/materials info) and compare prices. You will not only save money but will also receive great service from The Mattress Experts. Make sure you thoroughly research what you think you might want, and ask questions when you’re not sure. Local stores have seasonal sales, but in reality, these stores can discount their bedding all day everyday so don’t be fooled by their sales, different mattress names, or local service (no real advantage). You won’t be disappointed buying from Peter and Co. –Edgar, Bethesda, MD Dear Peter, I can’t tell you how pleased I am with Eclipse Rhodes two-sided mattress set you sent me. Eventhough there was nowhere in my area to try this bed, after speaking with you and describing to you my circumstances, I took a chance on your advice. The bed is perfect for me. I don’t know how you know all this stuff about mattresses and which one was right for me, but I’m mighty glad you do. Thanks again. –Ethel, Indianapolis, IN Peter, I received the toppers yesterday and they were a very big hit with my daughters. –Thanks, Greg, Bedminster, NJ Dear Pete, We received our Simmons Beautyrest World Class Raleigh /Darlene last week. We are VERY pleased with it. Thanks again for all your good advice. It is a perfect choice for hubby and me. Sincerely, Carole in Steamboat Springs, CO Dear Pete, I just want to say THANK YOU to all of you for your patience with my requests and your EXCELLENT attention to customer service. We LOVE the new soft topper — it has made ALL OF THE DIFFERENCE in the world with the new mattress. THANK YOU! Robin Hi Pete, Thanks for all your help with this! I feel sorry for anyone that purchases a mattress from anybody but you. Jason Many thanks for getting those two Sealy Newport Beach sets. My wife and I are loving them, and the price was right. I will refer many of my friends to you. — Jeremy, New York City Finally! I can sleep. Thank you for rescuing me from the pushy and unknowledgeable masses of mattress stores and mattress salesmen. I will be recommending you to friends and family with flying colors! — Jeffrey, West New York, NJ Hi Pete, We posed a question to you. My wife and I were so impressed with your answer, we went to your store and bought a Stearns & Foster. We had shopped some of the other mattress chains but found you to be honest and straight forward. Although the price was the same at the other stores, your professionalism, straight talk, lack of the usual salesman’s hype and the care you took to see that we got just the right bed made all the difference. The service we received from your delivery people was also first rate. We’ve had our bed for a couple of weeks now and I wanted you (and everyone else) to know that I now wake up feeling great. I can’t recall ever before being this satisfied with a purchase. Thanks so much. — John, Cherry Hill, N.J. Hi Pete, I just wanted to say ‘thank you’ for the time you spent with me a few weekends ago when I came into your store looking for a new mattress. I had planned two other stops at specialty mattress stores, but didn’t need to look any further. Both you and your daughter were helpful, patient, and I was able to get the mattress I wanted at the pricepoint I needed to stay within. And, the best part, I love my new Sealy Reflexion mattress! Why did I wait so long. Thanks again, Pete. — Ruth, Philadelphia, PA You are a treasure. Thanks — Al, Fresno CA Pete, I meant to write sooner. The Laguna Beach arrived promptly and I love it. Thanks for all your help. — Janet, West Orange, N.J. Hi Mr. Cancelli, I have spent the last hour reading questions on your website. You sure are an expert! — Kerry, Des Allemands, LA Hello Peter,I just spoke to Lygia at the store. What a pleasant experience. Lygia gave me a lot of info on the phone, and assured you delivered to my area in Pennsylvania. I will be visiting your showroom soon. — Kev, Parkesburg, Pa. 19365 HI Pete, I just found your site an hour ago and am in love with it. Thanks so much for a great, informative site. –Laura, Elizabeth City, NC I just found your site and am impressed with your knowledge. We have been shopping for mattresses, but have not found many helpful knowledgeable salespeople. –Angela, Whitefish Bay, WI Hi Peter. I’ve already decided that you are my likely retailer…I enjoy the tone of your website, the up front pricing, and your obvious care for consumer education. — Phil, Hoboken, NJ Hi, your website is great. We cannot find anyone knowledgeable in our area. — Bootsie, Panhandle, Florida Pete, After seeing the Laguna Beach Reflexion mattress at Macy’s I am so happy we found your website while investigating latex mattresses and decided to drive down to your store and see the Solana Beach. It is a wonderful mattress and we tried out many different types after being tortured on our world-class BeautyRest mattress for six years. What a delight not to sink into that bed and wake up with pains everywhere. Thank you for all of the time you spent with us making sure we purchased the right latex mattress. Your website is terrific and please keep up the good work for us consumers. Your prices don’t come close to Macy’s. You are an honest salesman with the customer’s interest in mind. Thank you–I am a happy camper with the latex. — Diane, NJ Just wanted to extend a great big ‘Thank You’. I got my Kirby E/T King for $1979 after showing your K prices. The store matched it and I left a happy camper. I felt I had come forewarned and forearmed. Just wish I lived near you so I could have given you my business. You’re very much appreciated. — OKC, OK Hello, With all the intentional confusion perpetrated on us by various mattress dealers your column is a godsend. Thanks! — Lminor7, Elmhurst, NY Your website is very helpful. Thank you. — Linda, Shelton, WA Dear Peter, I wanted you to know that I ordered the S&F Edgefield classic mattress from your daughter, Leah, yesterday afternoon. I have told 2 friends about you, your website and the patient advice you offer on all aspects of mattress shopping, making this much easier than going it on your own. thank you so much for your help in the “mattress maze”! I’m looking forward to the mattress’ arrival soon and will let you know how it works out. — sala8852, new york, ny Peter, Thank you so much for the valuable information on this site. We purchased a Newport Beach Reflection latex bed 2 weeks ago and what can I say? You were right! This is absolutely the most comfortable bed for both of us, (we’ve tried them all) and we sleep through the night like hibernating bears. You really don’t realize how much a true “good night’s sleep” means until you get one. Much more alert at work, etc. Thank you once again. Now my folks want one.. — Mike, Sacramento Sure TheMattressExpert has good prices, but how about the service if something goes wrong? I am happy to say that the service has been excellent. I bought a mattress and after delivery noticed a small tear in the cover. I was able to exchange it for a new one. TheMattressExpert is highly recommended. — Denis, New York City Wow, what a fantastic website! — brittany, NY,NY Peter, Between your web-site and your response to my email, you’ve won my praise and my business. I stopped in on Friday and bought the Sealy Venice in the Queen—I had been looking at the top of the line latex S&F at Macy’s and the Nature’s Rest at Sleepy’s. You won out over Sleepy’s, Mattress Giant, Strawbridges and Macy’s. Your no-pressure sales really helped. Thank you again, Pete! — Rachel, Collingswood, NJ Pete, I wanted to thank you for all the advice and help you provided me while shopping for beds over the past few weeks. I very much appreciate your focus on customer service and satisfaction, and will give you my future business and continue to recommend you to my friends and colleagues. — Dave, Annapolis, MD Peter, Thanks for answering my question. I ended up returning to your store on Monday and spent quite a bit of time lying on the 2 beds. Lygia was a great help and a pleasure to deal with. In the end I chose the Venice – I agree they feel similar but something I can’t quantify made me lean towards the Venice. Thanks again for your help, dealing through you and your store was a pleasure and I’m looking forward to getting my new mattress. — Bob C., New York, NY I have spent weeks searching for the right mattress. I visited ALL the stores. I tested hundreds of mattresses until I came across the Sealy’s Latex Reflexion line. I was sold! I came home and wanted to investigate the latex world (since I never give up in my quest for buying the correct product!) and I hadn’t initially considered latex. I found your website. You are terrific! You are so knowledgeable and KIND! I wish I had found your website sooner. It would have saved me a lot of time and frustration. I feel confident that my new laguna was the right choice. It’s a lot easier buying a car!!! You provide a great service! Thanks! — Donna, New Jersey Hi Peter, Just wanted to let you know how pleased we are with our whole transaction with your store. We recently purchased a king newport beach set and it’s great. I can finally sleep on my side again, after a shoulder injury three years ago. I chose to order from you based on your response to my email questions and this very informative website. We decided to exchange the regular boxspring for a low profile and you delivered it in less than a week. Lygia was very nice to deal with too. And one more thing – I LOVE those latex pillows! — Terry, Fogelsville, PA Hello Peter: Thanks for answering as best you could my question I posed on the forum. It turns out that we finally found a company locally in the Mesa, AZ area that handles the Sealy Reflexion line: The Room Store. We tried both of the mattresses they had displayed: the Huntington Beach, and the Venice beach. While we were considering the Newport Beach, we decided to go with the Venice Beach. We called this past Saturday (May 7th), and were well taken care of by Lygia. Even with shipping costs (and the purchase of 2 Sealy Latex pillows), we still saved over $300. Thanks so much for the education on mattresses…and if anyone in the west or southwestern US has any doubts that it may be worth their while to purchase their mattress, let them know how much we saved! Thanks again…looking forward to the arrival of our mattress! — Tony Hi Peter, I just wanted to thank you for your advice. I have always slept on the hardest mattress I could find because I was always told “The harder the better”. I bought the Sealy Reflexion Newport Beach and once I got used to sleeping on something with some softness to it, my wife and I couldn’t be happier. It is so comfortable and my lower back pain is gone. I have told many people to read your website. You learn so much about which mattress to buy. Thanks again — Anonymous Great site and service, Peter. — Jimmy, Sarasota FL Hi Peter….just a comment…had to tell you that your advice column is the single greatest resource for mattress information I have found…thanks for your assistance in my search….(open a store in chicago when you get some free time…:) — Pat, Chicago I have to thank you for your reply in advising on a Kingsbridge (Knightsbridge) Classic as a compromise mattress for my wife and I. We both liked it in the store here in Albany, but under my wife’s urging we tried again with the Reflexion, this time the Venice Beach at the suggestion of Lygia from your store. It felt right, we bought it and are both sleeping well. I called Lygia back and bought a Sealy latex pillow. Its great; I highly recommend it to any of your readers. Thanks to both you and your outstanding staff. — Gus, Albany, NY This is late but I would like to thank you for all the information you share so I could make a good decision purchasing mattress for my family. We are extremely happy with the Kexby and the boys like the Cocobay. Your daughter Leah was wonderful to deal with and I was one of those customers who made numerous calls to ask questions. She always had time to answer my questions. I wish you well in your business and life. — Karen B. Peter, Just wanted to let you know your Mattresses are a big success in St Barts. Our first guests raved about them. Said they were going home and try and duplicate the bed at Azu. The rental real estate agents who see them are also impressed, I guess it is not that common even in St Barts to have luxury rental mattresses. Thank you for all your help. People keep pulling up the mattress covers to see what brand of mattress it is. I’ve put your website in our customer information sheet so you may be getting some business. All the best — Mary Ann Peter, this site is not only a sleep-saver, it is truly a life-saver as well. — Ann, Chicago, IL Hi Peter, I am really impressed with our new Sealy Waikiki Latex mattress. Its a little warmer than I expected- I sleep hot anyway- but NO MORE BACK PAIN!!! On our old bed the pain would drive me out of the bed in the morning. Now I can sleep late plus get quality sleep that I have not had in years. The delivery guys were very polite and professional. I respect your work on this forum and it was a pleasure doing business with you. — Eric, North Attleboro, MA Hi Peter. Your advice is excellent! Thank you. You helped us choose the perfect mattress – the Stearns & Foster Kensington. I needed a firm mattress but my husband needed something soft. The Kensington provides the perfect balance, just as you said. We both love this bed. My husband says we have the best bed in the world – thanks to you. — Audrey Great site! By far the most informative mattress site I seen. Great site! By far the most informative mattress site I seen. — Anonymous This is the most mattress info I have been able to find. Thanks! — Anonymous, Campbellsburg, KY Hi Pete! I feel like I know you because I’ve been spending hours on the computer reading all the letters to you and your responses. I have learned so much and I am getting a really good feel for what kind of king size mattress set my husband and I should purchase. — Vanessa, Canton, MI Hi, Pete – just want to let you know that I called your company and placed my order for the Stearns & Foster “Colton” model last evening. I spoke with your daughter, Leah, and she was very helpful. I want to thank you for your advice. My husband and I are very much looking forward to our new mattress! Thanks! — Sue, Delaware County, PA Hi Peter, It was a pleasure meeting you Sunday. It was great to visit your store and to experience the no pressure sale for once. As you know, we ordered the Latex Waikiki and also 2 other Sealy sets for the kids. We were a little scared of the latex idea at first, but your explanation and professionalism put our doubts to rest quickly. We look forward to the delivery of our 3 new sets this weekend. Again, it was a pleasure meeting you. — kev, parkesburg, pa Hi Pete, I’ve read all 3250 postings on this site and I marvel at your patience and knowledge. Doug, Arlington, WA Dear Peter, just a thank you. I’ll go and do my homework, then contact you. We appreciate it. George — George, New York, NY Hi Peter: I’ve spent the past few hours reading previous questions you’ve answered and becoming convinced that I can’t live without a Sealy Reflexion Mattress! The time and patience you put into answering questions like mine say a lot about what kind of person you are and how you do business. You, and the service you offer here, are appreciated! — Linda, Austin, TX Hi Peter, a couple of weeks ago I knew next to nothing about mattresses (heck, we were sleeping on a Serta for 8 years) but after doing some research on the internet I came across your column and couldn’t stop reading through all 300+ (now 400+) questions. After testing a number of mattresses it was time to hunt for the best bargain. We felt we won the lotto when we found a king-size set of S&F Queensbridge Anniv. Ed. still in wrappers on clearance for (get this) $547! If I hadn’t read your column we would have probably bought another Serta (im)perfect sleeper from Sam’s Club. Thank you so much for showing the difference in quality that S&F and Sealy make! — Emanuel, Tx I sent my earlier email too soon –I kept reading the questions and am very impressed with your knowledge, politeness and care towards people who write you. I am definitely going to go to your website and study mattresses more. Thanks for all the knowledge you pass along! — Cathy in Wilmington, DE Hi Peter. This site is a great resource — thanks for all of the information. I’m a much more informed consumer because of you. thanks! — lisa, durham, nc I recently purchased 3 mattress and box spring sets from Pete at Mattress Experts, including a Sealy latex Waikiki. I went to the store in NJ to pick everything out. Dealing with Pete was a great experience. We did have one issue with one of the pieces that was resolved very quickly and with no hassle whatsoever. I would recommend Mattress Experts to anyone reading here. I did lots of research before my purchase and am sure I found one of the best places to buy. — Kev, Parkesburg, PA Peter, What can I say other than, “D-mn, you know your stuff !” I purchased the Sealy Posturepedic with the cushion firm pad last Tuesday… I haven’t slept this well in years ! The firmness took a little getting used to for the first couple nights but, I don’t wake due to any kind of pressure point pain. Once I found the correct pillow (I have several) to complete the mattress…. perfect. My sincerest thanks for all your help. Sweet dreams from Iowa. — Gotta get some sleep, Des Moines, Iowa I just wanted to comment on my experience with Peter and his store. Consider yourselves lucky that there is a mattress expert who is honest and upfront about things, and won’t tell you “what you want to hear” to get your business. I went to the store in NJ, and was immediately greeted by Peter and his daughter. There was NO pressure from anyone to buy. They told me to “come back tomorrow”, “think about it”, “talk to your wife”…all the stuff that typical salesman NEVER say to you. Anyhow, I chose the Solana Beach bed, which has been super comfy. (And it is definitely 16 inches high!) Peter tells it like it is, and that’s hard to find in this industry. Thanks, Pete. — Dave, NC Hi Pete, Thank You! The Solana Beach arrived 2 days ago. I was finally able to clear customs with the documents you sent me – no hassle. I appreciated your help and great service and your dedication to saving me money. Also, for the first time in years, I woke up without sore hips/shoulders yesterday. I LOVE this bed! We’ll definitely go back to you for all our future mattress purchases. Good luck to you and thanks again. — Bethany, Ontario I’ve been reading your website as I have been looking for a mattress and had been doing a good deal of research. I only wish your store was in my area! (I’m in Tennessee). However, you do make me feel better about the choice I’ve made – a Sealy Posturepedic. Thanks for validating my choice. It will be delivered next week and I’m more excited about it than ever! I am feeling very much more comfortable with the one side “no flip” design concept that Sealy has gone to! Keep up the good work. It sounds as if you take a good bit of pride in your work and it comes through on your forum. — Helen, Germantown, TN What a valuable resource, thank you! — R.C., Washington, DC I’ve really appreciated your website. Thanks for the info. — Lisa, Portland, Oregon Hi Pete, We live in CA and I’ve spent the last 3 days reading your Q&A on the web. What a wealth of information you are!! The salesman at Sleep Train was pretty surprised at how much I knew about the beds and was taken aback when I told him NO way on the Simmons he was trying to push on us. I spoke to Lygia on Saturday about the Waikiki Reflexion we were going to buy here and I spoke to you twice on Sunday. I can tell you we need people like you here in CA! You are both so helpful and wonderful and no BS!! We ended up changing our minds on the Reflexion and got an Ultra Plush Eurotop Sealy Postur-pedic mainly due to being able to get it quickly (1 day vs. 4 wks.) and it was less expensive thanks to your prices and their policy of matching it and beating it by 5%. I don’t think we’ll be disappointed after talking to you and reading all you have to say about the SP’s and it felt GREAT in the store. We did order the Sealy Latex pillows from you and I look forward to getting those. I wish we could have got the bed from you too. If time wasn’t a factor, we surely would have!!! We have friends in PA and I’ll be recommending you to them when they buy their new bed and anyone else I know! — Robin, Gilroy, CA Peter, Thank you, you have come through again in a prompt and extremely helpful (and reassuring) way. I certainly do appreciate it. It’s nice to know I’m not all alone in this search for a good mattress, but have your expertise at my fingertips. Thank you, thank you, thank you, — CharChar Peter, you appear to offer a sincere and unbiased opinion that seems to elude so many other professionals in your industry. This is a quality that is truly appreciated and has led me to justify the hour and a half trip down to your showroom. — Dave, Matawan, NJ Hi Pete– You and your family might not seem remarkable if everyone else was so terrific, but perhaps we’d have a more wonderful world. Thanks for putting integrity in league with profit. — Kaye, Arlington, VA Hello Peter, Well, my husband and I made the trip to your store on Saturday and met your daughter. We tried the beds and we really like the Sealy Reflexions Waikiki. We would have ordered that day but we now must find the bed frame (we are limited on what to put in our room as the headboard cannot be any taller than 43″ due to the sloped ceilings). Anyway, just wanted to let you know that we will be out shopping for the bed frame this week and then will be calling you with an order. I am so happy that I found your website as I knew NOTHING about mattresses. Thanks in advance to you and your daughter! — Sincerely, Nancy and Bill Hi, Just wanted to thank you, Pete, and your daughter Leah for all your help. Purchased the Sealy Reflexion Venice Beach, and after a couple problems with the factory and the delivery guys, we finally have our new mattress. Leah and I probably spoke 6 times this past Saturday; she was great! After 2 night’s sleep, I can say it was worth the wait, the drive down, and the cost for those of you still considering!!…Thanks again, Pete and Leah, for your help, follow-up, and follow-through. — Amy, NJ Peter, My wife and I just wanted to take a moment to say thanks. We are very Happy with our Reflexion Manhattan Beach and those Latex Pillows. We sleep better and no longer ache. Your Information Website was extremely valuable in our search for finding what we wanted. In addition your Prices were great and Delivery service very effective. We wish you success and promise to recommend you to friends neighbors and Family. Thanks again — Jeffrey and Cara, Fairfield Connecticut. Hi Peter: This is a great site. The information you provide makes this process a lot more simple. Thanks for your help! — Dana, New York Hello Peter! Just wanted to let you know that we are 100% satisfied with our recent purchase of the Sealy Reflexion Waikiki King sized set that was delivered to us last Sunday. The latex pillows are also VERY comfortable! After sleeping on a waterbed for 16 years, it is so nice to get a good night’s sleep and not wake up with any back/neck pain. Your daughter was very helpful when we came to your store and there was no high pressure sales. I was worried that the mattress was not going to fit going up our stairs, but the delivery men were great and had it up there in no time. Thank you so much for this great website. We learned SO much! I would definitely recommend your store and the Sealy Reflexion mattress. Pure luxury! We are looking forward to sleeping in this weekend! — Nancy, Horsham, PA Hi Peter, I’ve asked questions before and you were very informative. My husband & I were finally able to get to your store yesterday and Leah was extremely helpful. We had been considering buying the S&F Knightsbridge but happened to try the Sealy reflexion and it opened a whole new comfortable world for us. Thank you, — Stacey, Bloomfield, NJ 2/08/04 Hi from CT!! What a wonderful Customer SERVICE!! — Bob, Greenwich, CT Dear Peter, Happy New Year! we got our bed, the S&F edgefield classic, just before Christmas but didn’t get to sleep on it until mid-january since we were traveling! it’s just the right amount of firmness for me altho my husband had a harder time adjusting, having gotten used to sleeping on a much softer mattress. I’m sleeping so much better these days–can’t thank you enough for all your help & advice. — sala8852, new york, ny Peter, I found this site while recuperating from total hip replacement surgery. My first job after coming home, was to find a more comfortable mattress. You led us to the Sealy Reflexion. We found and purchased the Venice Beach model, and we are THRILLED. The MOST comfortable bed EVER! THANK YOU. — Jimmy D., Sarasota, FL I wrote on the 24th about purchasing the Waikiki mattress and having hip pain. We’ve had the mattress for 4 nights. My husband has neck problems and absolutely loves the mattress. — Jean, Deston, FL Thank you for educating me immensely about the manufacturing and sale of mattresses. I went shopping last week and found out how much mattress salespeople don’t know! — Kathy, New Orleans, LA Just wanted to thank you for your exceptional advise…my wife and I recently purchased a S&F “T” grade pillow top…we have never slept on a more comfortable mattress…the quality and comfort are exceptional…we are most happy to have followed your sage advise in reconsidering our original choices of a C&W and the Aireloom mattresses. Thanks again — cv, O.B., NY Hi Peter, I was doing some research on line and came across your website, and love your company policies. Even though I was let go by Sleep Country USA after 6 years in the company (and as a top salesman), it seemed “smoke and mirrors” advertising/marketing was more important to protect their incredibly high margins. Being a retired Army Officer (West Point class of 1977), I knew at some time my own ethics would eventually lead to a parting of the ways. Anyway, I want to congratulate you for putting together a company that I just had to believe there was a business model for. I was beginning to think that the specialty mattress business was overrun by owners/executives without a conscience. GREAT JOB. Best Regards — Vance Dear Pete, The Sealy “Crystal Creek” set is great; now I don’t want to get out of bed when the alarm goes off for work. Using the information you provided in your web-site to make my purchase, I feel I made a very good selection and got the best price available. Some good things to say about dealing with your company: Your web-site was one of the most informative ones on mattresses, as a matter of fact the only retail company that provided any useful, objective and fair pricing information online. On the phone and in e-mails: quick, helpful & honest answers received. Price, the best out there and no gimmicks attached (one company wanted $90 for a metal bed frame). The “big” retail companies in the area and department stores don’t even come close on any of the above. Some things you don’t need to do: Pay for advertising, you are wasting your money if you do. The customer referrals I’m sure you get from the great service you provide must give you more than enough advertising. As you now know, as soon as someone mentions they are shopping for a mattress, I will refer them directly to Mattress Experts. Thanks for making the experience of shopping for & purchasing a mattress set a painless one. –Mike Hi Pete, Just wanted to let you know that everything arrived ok with two sets of Stearns & Foster Casa Loma beds earlier this week. My daughter and I really love them and I’m only sorry I didn’t get new beds for each of us sooner! Thanks again for great information, great prices, and great service! –Lore This is not a question, it is a statement. At the risk of being accused of advertising, may I say that we just had a very positive experience buying a mattress set (S & F Ellastone king-size) from Peter’s Mattress Experts. Not only were his prices fair and he and his daughter helpful and informative, but we felt that they were very honest (no small thing when dealing with mattress companies.) His is a small company and we felt we were given personal treatment. Highly recommended. –Mogues, Wayne, PA To Peter, Lygia, Malinda, and the delivery crew, Thank you so much again for your advice on bedding and for a smooth transaction. Even though I never laid on the mattresses I bought from you (but instead tried similar ones at local stores) I am completely satisfied so far with the buying experience. Your advice was spot on regarding the Latex mattresses and your customer service has been great (even though the warehouse crew made a mistake with my order the first time). I’m very glad that you rectified it quickly. I will come back to you for any bedding purchases in the future! To anyone looking to buy bedding, In researching what other choices I had in addition to the local shops, I found Peter’s company on the internet. Do your research online and test-drive the mattresses you’re considering at local shops. Then decide on what you want (names of mattresses will probably be different so look for the construction/materials info) and compare prices. You will not only save money but will also receive great service from The Mattress Experts. Make sure you thoroughly research what you think you might want, and ask questions when you’re not sure. Local stores have seasonal sales, but in reality, these stores can discount their bedding all day everyday so don’t be fooled by their sales, different mattress names, or local service (no real advantage). You won’t be disappointed buying from Peter and Co. –Edgar, Bethesda, MD Dear Peter, I can’t tell you how pleased I am with Therapedic two-sided mattress set you sent me. Even though there was nowhere in my area to try this bed, after speaking with you and describing to you my circumstances, I took a chance on your advice. The bed is perfect for me. I don’t know how you know all this stuff about mattresses and which one was right for me, but I’m mighty glad you do. Thanks again. –Ethel, Indianapolis, IN Peter, I received the toppers yesterday and they were a very big hit with my daughters. –Thanks, Greg, Bedminster, NJ Dear Pete, We received our Simmons Beautyrest World Class Raleigh /Darlene last week. We are VERY pleased with it. Thanks again for all your good advice. It is a perfect choice for hubby and me. Sincerely, Carole in Steamboat Springs, CO Dear Pete, I just want to say THANK YOU to all of you for your patience with my requests and your EXCELLENT attention to customer service. We LOVE the new soft topper — it has made ALL OF THE DIFFERENCE in the world with the new mattress. THANK YOU! Robin Hi Pete, Thanks for all your help with this! I feel sorry for anyone that purchases a mattress from anybody but you. Jason |
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