How Do I Get a Refund for My Stearns and Foster Mattress?

​Hi Pete,
I’ve been following your blog for years, now. It’s very interesting.
I’ve read, quite often, about your opposition to memory foam.
A couple of months ago, I went to a local mattress store.
I told the salesman about you and what you have to say about memory foam.
He told me that you, either, don’t know what you’re talking about or just trying to sell what you have.
He then went into great detail about why memory foam is the latest, greatest mattress padding on the market.
He was rather convincing. My wife insisted that we buy it.
Long story even longer, I chose to believe him over you.
And, I wanted to make my wife happy.


Now, only a couple of months later, I have learned “the hard way”,  that you’d been right all along.
I am now getting ready to fight with him for a refund, that he has told me is not available.
It's a Stearns and  Foster Plush King Mattress.
It’s now noticeably less comfortable. 
Body impressions are already forming, which I’ve been informed are not deep enough for a warranty claim.


This is not what happened when I tried it in the show room.
It was extremely comfortable. It was rather expensive, so I financed it.
Can you give me some guidance on how I can get a refund?
 
I will definitely order from you, the mattress you and your wife have.
This is the one you promote as the best. I believe you.
The Natura Greenspring Ultra Plush Mattress, once I resolve this situation.  


Natura Greenspring Ultra Plush Mattress 
https://cc-mattress-llc.square.site/product/natura-greenspring-liberta-ultra-plush/92?cp=true&sa=false&sbp=false&q=true


Thanks, so much, for being such fountain of good, reliable information.
Jack
 


Hello Jack,
We had been a Sealy/S&F dealer for many years, prior to them being sold to Tempur-Pedic in 2013.
S&F had been considered the Cadillac of the Industry for decades, up to that point.
They turned into nothing more than expensive junk, literally over night.
 
Getting a refund isn’t likely, without some degree of coercion.
You might try reversing the charge through the finance company.
Your local news agencies often have a consumer advocacy department.
Getting in touch with your state’s department of consumer affairs may help.
If all else fails, a lawyer.


Is you find yourself stuck with that mattress, there is a long term fix.
The memory foam on top of the mattress is where the problem lies.
Promoted as high quality, memory foam is actually the worst upholstery material ever invented. 
It’s a low resiliency, temperature sensitive material that reacts to your body heat. 
(Which didn’t have a chance to happen while trying it in the store.)


As it warms, it softens, allowing your body to sink so far, as to throw off body’s natural alignment. The heavier parts of the body sink the furthest, which leaves your arms and legs higher. Blood circulation to those areas is reduced, causing numbness in the extremities.


And, as if all that weren’t bad enough, it reflects your body heat back to you, causing you to sleep hot.


And to add insult to injury, memory foam off gasses the toxic chemicals from which it’s made. Several of the chemicals they use are carcinogenic… 61 chemicals, in all.


The Fix:
For a new mattress:
Simply add a non-memory foam mattress topper to the surface. This creates a barrier between you and the memory foam, so that it can no longer react to your body heat.
2” of Soft or Medium Pure, Organic Dunlop Latex is all you need.


For an older Mattress:
Memory foam wears quickly.
IF your mattress isn’t new and body impressions have already formed, flip your mattress over to the non-memory foam side before adding the latex topper.
3” Soft in then the best choice for the surface comfort you’ll need and want for a deep, restorative night’s sleep.


“Latex for Less” has the lowest prices on the highest quality pure, organic and hypoallergenic Dunlop Latex Toppers anywhere.
Here’s the link you’ll need:


Latex for Less Pure, Organic Latex Mattress Toppers
https://www.latexforless.com/products/latex-topper?variant=134346899481&sscid=71k8_rmsu0&utm_source=share-a-sale&utm_campaign=4342051


That Natura Mattress comes with White Glove Delivery.
The Topper ships via UPS/FedEx.
Shipping is Always Free 


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Recommended related items that are commonly needed:


Headboards & Platform Beds
https://www.themattressexpert.com/furniture.html#/


Foundations 
https://www.themattressexpert.com/foundations.html#/


Bed Frames
https://www.themattressexpert.com/bed_frames.html#/


Organic Cotton Waterproof Mattress Protector 
https://www.themattressexpert.com/sleep_and_beyond_protectors_and_encasements. 


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